Why is it that businesses in the service industry get so focused on their little piece of the world that they think they are the most important thing there is?
The emails I get from Financial and Insurance companies are, well not hilarious, but in need of a sense of humor to accept them. I get a typical email from my health insurance provider every month to advise me to log in to their web site to get an explanation of my benefits.
Why? Have they changed? Wouldn’t they tell me if they did? Continue Reading…