Tech Support. Technically, it’s support, but in reality, it’s not much help. In fact, I think it’s just the opposite. I think they try to discourage you from getting any resolution to what they assume is a perceived problem. Heaven can help you if your problem is real.
My DSL modem is sick. It’s getting old. I’ve had it since 2001. The only time it gets a break is when the power goes out. It’s a Westell, which meant nothing to me when I got it and means little more now. A beige piece of plastic with some blinky lights on it that sits on a desk near a computer and winks at us non-stop. The case is discolored in the middle, both bottom and top by it’s own self-generated heat. I picked it up the other day and it rattles. Should it rattle? I don’t think so. Continue Reading…